This document was last updated: January 14, 2020
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Name. We collect the given names (first name, family name) of our clients when they express their interest in our products or sign up for our newsletter, or order via our e-shop.
Email address. We collect the email address of our clients when they express their interest in our products or sign up for our newsletter or order via our e-shop.
Postal address. We collect the postal address of our clients for billing and shipping of our products purposes.
Phone number. We collect the phone number of our clients for the best possible service in the orders' management and in the shipping of our products.
Order History. As far as the order history is concerned, we collect only the details of the products purchased by our clients and the way they made the payment.
If we have a different billing address from the shipping address, we also collect all the above details for the billing address.
We obtain information about you when you visit our website, fill out our contact form when you contact us about our products, when you make purchases via our e-shop, or when you sign up for our newsletter.
- Order management and shipping of our products.
- Contact of our company with you to respond to your message / request.
- Marketing and/or other promotion actions, such as, emails we send to those who have signed up for our newsletter. In the list of people we send newsletters we may add those who give us their email addresses during our communication and who indicate that they want to receive newsletters. Within each newsletter e-mail, an opt-out link is provided.
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
In order to make our Website and Services available to you, or to meet a legal obligation, we need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Some of the information we collect is directly from you via our Website. However, we may also collect Personal Information about you from other sources. Any of the information we collect from you may be used for the following purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
- To respond to inquiries and offer support
- To improve user experience
- To enforce terms and conditions and policies
- To protect from abuse and malicious users
- To respond to legal requests and prevent harm
- To run and operate our Website and Services
Processing your Personal Information depends on how you interact with our Website, where you are located in the world and if one of the following applies: (i) You have given your consent for one or more specific purposes. This, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act or European data protection law; (ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) Processing is necessary for compliance with a legal obligation to which you are subject; (iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The processing of your information for order management and shipping of our products to you is based on the performance of the contract.
The processing of your information, which is used for marketing and/or other promotion actions, is based on your consent. Where we process data based on your consent, you also have the right to withdraw your consent at any time by sending email to firstname.lastname@example.org.
In certain cases, the processing of your information is necessary for the purposes of our legitimate interests or for our compliance with national and/or European legislation.
We retain our clients’ information related to our commercial relationship for two (2) years, to be able to meet our obligations to keep accurate records for tax or other administrative authorities.
We retain newsletter (and/or other promotion actions) subscriber information until such subscriber indicates that he/she no longer wants to receive the newsletter (and/or promotion material).
All personal data we collect and process is appropriate, adequate and limited to the needs and purposes for which it is collected. In addition, we process your personal data in a way that guarantees its accuracy, constant updating and security including the protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. When you give us personal information, we take steps to ensure that it’s treated securely. To help protect the privacy of your information, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. Among other things, we have implemented the following measures and procedures designed to protect your information from loss, misuse, unlawful processing or alteration:
- Our database and your information data contained therein, are protected by an access control system.
- Use of information systems and programs that have been installed in a manner that minimizes the use of personal information and / or user authentication data.
- Security Protocol SSL Certificate / Secure Socket Layers, which allows a secure connection between the web page and the browser, ensuring secure data exchange between the two sides and preventing malicious actions. The SSL certificate is a digital certificate with which an authentication check of the site is performed and then encryption of the information sent to the server on which the site is hosted. Through strong encryption that provides a SSL certificate, clients' information is maintained at high security levels.
With regard to the transactions made in our e-shop through third parties such as banking institutions and private bodies, such as PayPal, to safeguard customer data (personal data, card details), these bodies are responsible.
Within the context of our activities, we rely on third-party service providers to perform a variety of business operations on our behalf. In so doing, we may need to share your information with them. We provide our service providers with only the personal information they need to perform the services we request, and we require that they protect this information and not use it for any purpose other than to provide services on our behalf.
We use the following categories of third-party service providers:
Courier service provider.
Order management service provider via e-shop.
Information we collect from you is not transferred thus nor processed outside the European Economic Area (“EEA”).
You have the right to request access to your personal information that we process. Under the conditions laid down by law, you also have the right to:
- Rectify or erase (under certain circumstances) your personal data.
- Object to the processing of your personal data.
- Receive your data and transfer them to another company.
- Where we process data based on your consent, you also have the right to withdraw your consent at any time but this does not affect the lawfulness of the processing before the date that you withdrew your consent.
- Finally, you have the right to lodge a complaint with the Data. If you do not know who your supervisory authority is, please contact us and we will help you.
In order to exercise your rights, you can contact us by sending an email to email@example.com
You have certain rights, for instance, you can ask to be told what information we hold about you in our databases. We will provide you with all the details that we hold about you, both online and offline, upon request.
We want to make sure your personal information is correct and up to date. You may ask us to correct or remove information you think is inaccurate. If you wish to do this, please contact us.
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible.
The identification records "Cookies" are self-installed text files with short content that are stored on the computer of the user who visits a website after he/she has agreed to their storage. Cookies are sent from a website to the user's terminal equipment on the user's first visit to it. The cookies from the sagenafg.gr e-shop serve to identify the user as well as to improve the services provided by the website through statistical data collected either from the e-shop or from statistical and analytics programs such as the google one (google analytics) with which the sagenafg.gr e-shop is connected. These statistics assist in the provision of personalized customer service.
The user-friendly collection of non-personal information and data that does not reveal his identity in any way contributes to the faster and more efficient operation of our e-shop through statistical evaluations and comparative observations, to the faster handling of user's orders and to the overall optimization of the services provided by our e-shop. The technical storage of cookies is permitted with the consent of the user, which may be given through appropriate settings in the browser or through other application for the purposes of the transmission of a communication, of the provision of service explicitly requested by the user and for the processing purposes mentioned above. The user may at any time delete 'Cookies' from his terminal equipment. However, we should inform you that such an action may have consequences on the ease of access to the sagenafg.gr website and may result in reduced functionality or usability.
This website has access to and stores cookies and related technologies on your computer.
The website of our e-shop and third party applications install cookies. Using cookies to analyze user activity serves to improve our website and provide personalized services. Improving the operation of our e-shop by using cookies, we are upgrading our browsing experience for the sagenafg.gr visitor.
Cookies and similar applications can be used to gather information about users such as browser type, server, user language, preferences, searches, and geographic location of the user.
The company also uses third-party cookies. Such cookies make it possible to display promotional material on other websites visited by the user. Information we derive through cookies and related technology is shared with third parties in the context of generating targeted advertising messages that may be displayed to the user when visiting third party websites.
In addition, the relevant cookies technology allows measurements related to user activity to another website that referred the user to our website or correspondingly reffers to the user activity that the website referred to to another website. Cookies may also be used for security purposes (cyber-attacks prevention).
Examples of Cookies we use:
- Session Cookies.We use Session Cookies to operate our Service.
- Preference Cookies.We use Preference Cookies to remember your preferences and various settings.
- Security Cookies.We use Security Cookies for security purposes.
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody.
However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission.
If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website or Service, please contact us. You must also be at least 16 years of age to consent to the processing of your Personal Information in your country (in some countries we may allow your parent or guardian to do so on your behalf).
You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.
if you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to firstname.lastname@example.org